2. Exchanges
Exchanges are only allowed for the items which are defective, wrongly shipped or damaged upon receipt. All items can only exchange for equal price replacement, please be aware that we will issue the replacements only after your returns have been received.
3. Sizing or Fitting Issues
As all of our dresses are hand-sewn and custom tailored, the finished gown may vary by approximately one (1) inch in either direction of the specified measurements. To ensure that your dress will still fit you perfectly, our tailors have created all our dresses with additional fabric in the seams to allow minor size modifications to be made easily. That is if you find the gown do not fit quite well, you can first turn to the local tailor for the adjustment, which is easier and more convenient.
4. Procedures of Return and Get Refund
--Contact our customer service immediately to notify the issues you find. As we have staff perform quality check before each item or dress delivery, for the issues you mention, we need you provide evidence to prove, for example, you may need to provide photos to show the wrong size or quality issue.
--We will give you the returning mailing address. Please note that any dress return without notifying us will not be refunded.
--After the returned item by you is received, we will refund you in 3 to 7 working days by T/T. Rush order fee and the shipping cost you paid before is non-refundable.
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